Last updated: 11.11.2026

1. Who we are

ormelle.shop is run by FI COMPAGNY LTD, Box 4385, CF14 8LH Cardiff, United Kingdom (UK). Full details are in our legal notice.

2. Scope

These terms apply to every order placed on ormelle.shop by consumers.

3. Products and prices

All prices are in euros and include VAT. Shipping is free. Colours may look slightly different on screen. Bundle prices apply automatically in your cart.

4. Your order

When you place an order, you make an offer to buy. The contract is formed when we send you the order confirmation email. If an item is unavailable, we will tell you and refund any payment straight away.

5. Payment

You pay at checkout with one of the payment methods shown there. Payments are processed securely by Stripe.

6. Delivery

Delivery times, countries and costs are described in our shipping policy.

7. Right of withdrawal

You have 14 days to withdraw from your purchase. Details are in our returns policy.

8. Legal guarantee

You benefit from the legal guarantee of conformity under the law of your country (in the EU, at least 2 years from delivery). If a product is faulty, contact us and we will repair, replace or refund it.

9. Liability

We are liable according to the law. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law.

10. Questions and complaints

Please contact us. We aim to answer within 24 hours and to solve any complaint within 14 days.

11. Applicable law

These terms are governed by the law of England and Wales. If you live in another country, you keep the protection of the mandatory consumer law of your country and may bring a claim before the courts where you live.