Last updated: 11.11.2026

14-day right of withdrawal

You can cancel your order and return your items within 14 days of receiving them, without giving a reason.

How to return

1. Tell us within 14 days of delivery through our contact page, with your order number.
2. We reply with the return address and instructions.
3. Send the items back within 14 days of telling us, unused and in their original condition.

Return costs

You pay the cost of sending the items back, unless the item is faulty or we sent the wrong item.

Refunds

We refund the full amount you paid, including any delivery costs, within 14 days of receiving the items back or proof that you sent them, whichever is earlier. We use the same payment method you used for your order.

Faulty or wrong items

If your item arrives damaged, faulty or different from what you ordered, contact us with a photo. We will send a replacement or refund you at no cost to you. This does not affect your statutory rights, including the legal guarantee of conformity.

Model withdrawal form

If you prefer, you can use this form (it is not required):

To: FI COMPAGNY LTD, Box 4385, CF14 8LH Cardiff, United Kingdom (UK), compagnyfi@gmail.com
I hereby give notice that I withdraw from my contract for the sale of the following goods: [order number and items]
Ordered on / received on: [date]
Name and address: [your details]
Date: [date]